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"went above and beyond my expectations"
I recently sold my condo in Milpitas, and have nothing but good things about Stephen, my realtor I chose. I have had interviewed a few before I made my decision as my selling agent, but I was so glad that I had him. He made the overwhelming process of selling my home as effortless and painless as possible. Stephen was clear about the process from beginning to end and took the time to answer all my questions to make sure I was always in the loop and understood what was happening with my project. He made himself available anytime I needed him. He had a very capable staff and events such as renovations and inspections were efficiently coordinated, happened on time and stayed on schedule. Stephen was professional from throughout the whole process. Stephen went above and beyond my expectations. I would highly recommend him !!!
- Derrick W.
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"reliable, efficient, knowledgeable, professional, soft spoken, and never pushy"
My husband and I have the privilege of working with Stephen as a seller and a buyer. As a seller, Stephen and his staging crew and the photographer transformed our place into a model home look alike. Thus, we were able to sell our property at the price substantially higher than our expectation in three days after the open house. As a buyer, Stephen was able to negotiate a reasonable price for our dream home. He continued to oversee our loan process and our transition into our new home. We highly recommend Stephen to anyone looking to buy or sell property simply because he is reliable, efficient, knowledgeable, professional, soft spoken, and never pushy.
- Thida L.
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"always answers phone calls and emails immediately"
We just bought our first home with help from Stephen. I got to know Stephen from a recommendation of our friends who also worked with Stephen to purchase their house. First of all, as real estate agent, he knows his area by heart. When we first met, he gave us complete insight in every single aspect like neighborhood, schools, commute, location etc. For every house we visited, he gave us detailed evaluation and suggestion about the property. He knows what to look for, what is an issue and what is nothing to worry about. When it came time to make an offer he worked hard to gather all the possible information from market study and listing agent to make sure that our offer has the best chance of being selected. He always answers phone calls and emails immediately day and night. Most importantly, he helps us the buy the house that is most suitable for us not the next available on the market. In the end, buying and selling a home can be very stressful, but we are very happy that we went with Stephen and would recommend that anyone else do the same.
- Meng W.
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"knowledge and patience, great communication skills, and commitment"
I actually found Stephen here on yelp after my wife and I had a bad experience with another real estate agent. Stephen pretty much has only 5-star glowing reviews on yelp, and I can see why that is after working with him. Our experience with Stephen was excellent from the very first time we spoke on the phone. Stephen is very personable and easy to communicate with. Buying a house for the first time is quite a terrifying and daunting experience, but Stephen guided us throughout the entire process. He patiently answered all our questions, and often times took phone calls late into the evening/night. Stephen is very knowledgeable about the East Bay, including school districts, general safety, commute times, activities, restaurants, demographics, market price, etc. Stephen also has a background in engineering, and he was also able to advise us when we had questions regarding remodeling. Above all, Stephen always made sure that whenever he acted on our behalf, it was what we truly wanted and felt comfortable with. He would give us his professional advice, but at no point did Stephen pressure us into making an offer or decision that was out of our comfort zone. In summary, Stephen's knowledge and patience, great communication skills, and commitment to acting on his client's interests make him an excellent choice for someone looking to purchase a home.
- William W.
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"does the research, provides trustworthy guidance, and covers all the bases"
Stephen recently helped me sell my townhouse. He came highly recommended by a friend, and I was glad I chose him. He came to the initial meeting with in-depth market research of my property, showing comps to both older and newer homes as they appraise differently. Throughout the process he was extremely earnest, detail-oriented, and very responsive. Even though it may be a "seller's market" right now, the process is still pretty nerve wrecking for me as potential buyers may back out of their initial offer, or hiccups along the way during escrow through no fault of our own. On more than one occasion I called or texted Stephen off-hours with my concerns, and he always addressed my worries professionally. When searching for an agent to sell your house, don't fall for one that immediately quotes you the highest sales price or bluff about all the fancy brochures and special listing sites. Stephen actually does the research, provides trustworthy guidance, and covers all the bases.
- Anne Y.
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"incredibly helpful and hard working"
Stephen was incredibly helpful and hard working. He was reachable at all hours of the day and he was prompt and efficient on every disclosure we requested and every offer we submitted. He also did a really thorough job with our offers. At least twice, we had feedback from a listing agent saying that Stephen did a noteworthy job of representing us in the offer process, even if we didn't end up getting the house. We began working with Stephen in the fall of 2017 when we were interested in buying some land and building a house ourselves. Over time, it proved really difficult to obtain vacant land, so we transitioned to the idea of buying a house. In the end, getting a house is about realizing that you have to pay astronomically more money than you think you have to. It took us a while to understand that. Stephen was very patient and stuck with us through the whole process, which ended up taking about five months. In the end we made about 10 offers and Stephen was on the ball every time, frequently staying up late at night to make sure everything got done and giving helpful advice. Stephen is a really nice guy and very relaxed. He's been through a lot of sales and he knows the process really well. We ended up getting a nice house near public transit and we're happy that we're finally done. Thanks Stephen!
- Ethan J.
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"very responsive and thorough"
Seldom will you find an agent that really care, glad that I did. Stephen was referred to us by friends who were also satisfied with his service. We sold our town house and bought our condo through his help. He walked us through the selling and buying processes to ensured we were well taken care of with his professional advices and help. He is very responsive and thorough following up all the loose ends. Above all he cares and did everything he can to ensure that we had pleasant selling and buying experiences. I would definitely recommend him to anyone who need professional and caring service from a real estate agent.
- Mike L.
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"much more than a professional and knowledgable agent"
This is my second review for Stephen. He helped me sold my town house earlier and recently he just helped me bought another dream home. I am so blessed to have his strong support throughout the process, which is quite stressful sometimes. He is much more than a professional and knowledgable agent. I feel like having a trust-worthy friend who walk me through and always make sure I am well taken care of. Although he has a busy schedule he never dropped anything important for me and look out for my best interests. I could not image using another agent instead of Stephen. Thank you so much for making the entire house buying and selling experience smooth and worry-free!!
- Mike L.
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"true professional and a genuinely nice guy"
We used Stephen to sell our investment home in Fremont 4 years ago and this time for our primary residence and he was just outstanding! Before choosing a real estate agent, I conducted a lot of research to see who would be the best choice based on the investment they make into selling the property (time and effort, not necessarily financially) and how they promote their listings. The company he worked for - REMAXX team stood out as the best Fremont has to offer: their organic rankings are excellent (meaning people find listings on his site easily), their social media presence was strong, and I could tell they put a lot of work into their listings. Stephen is a professional real estate agent. He spent hours answering our questions, providing objective data regarding how many homes they sell, how long their listings typically stay on the market, and providing tons of info on comps in the area. We were concerned that our house, which was put on the market not at the peak and in a neighborhood with similar homes would be tough to sell. Stephen made the process incredibly easy and took extra steps many other Realtors don't (but should), like having his fascinating staging team to do staging for us, having professional photographs taken, and a lot more. When we saw our listing we were blown away. His hard work and knowledge of what it takes to sell a home really paid off - our listing looked amazing and knocked out the competition. The first buyer that saw the property put in an offer. Our house went under contract 7 days after we put it on the market and at 1.6% over asking price. We accepted and Stephen walked us through every step of the closing process. It couldn't have been a more pleasant experience. I've recommended Stephen to everyone I know. He's a true professional and a genuinely nice guy. I realize it won't always be this easy to sell your home, but I think you'd be hard pressed to find a better Realtor.
- Cynthia L.
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"very helpful giving us all the advice throughout the process"
My wife and I met Stephen when we were checking out an open house in Fremont. Stephen was polite and spent time to introduce the house patiently. Although we did not buy that house, we ended up using Stephen to buy our new home and to sell the one that we had. This is 2nd time moving within 10 years. We called Stephen again. This time it took more than 3 months to sell the house due to slow market. But Stephen spent every weekends to do the open-house and we finally sold it with our asking price. Stephen was very helpful giving us all the advice throughout the process. I cannot imagine the hassles I had to deal with without him!
- Eric N.